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Free shipping offers are valid only to Continental United States. Free shipping applies to specially marked items only.
Shipping charges for additional items ordered will be added at checkout.
Where Do We Ship?
We ship almost anywhere using US Postal Service, and upon request as a courtesy we will ship UPS, or Fed Ex. (See below for details and restrictions.)
When Do We Ship?
We usually ship within two business days of receiving notification of payment for your order.
If there is a question or problem with an order, we will contact you either by phone or email to resolve the issue or inform you of any delays. Some of Susie's
Palette Samplers and Watercolor Kits are prepared by hand as they are ordered and may take several days to "cure" before they can be packaged and shipped.
Please read the product details for estimated delivery times on hand prepared items.
In stock merchandise shipped USPS First Class is typically delivered in 3-10 business days to Continental United States addresses. USPS Priority Mail shipping
is typically delivered in 2-3 days to most US locations. Delivery times for shipments outside the Continental United States will vary.
We offer several shipping options to fit your needs and budget. To insure the safe delivery of our products we do not use Media Mail. When you place an order,
shipping is calculated at check out based on the option you select. Since many of our orders do involve the shipping of DVDs we strive to select the best value for
each order. Items that have an unusual size or shape or that require special packaging not consistent with standard DVD packaging will be priced per item at
checkout. Contact Susie Short Studio to request shipping options by Fed Ex or UPS.
Delivery Confirmation and Insurance:
Delivery Confirmation is included on all First Class and Priority Mail at no additional charge. Prepaid postal insurance is available upon request.
Contact Susie Short Studio to request insurance coverage prior to placing your order.
Shipping to Canada
All shipments to Canada are sent via US postal service to obtain the lowest possible fees, therefore delivery times may vary. We offer First Class International Air or
US International Priority shipping to Canada. Rates are available by zip code calculated at checkout. Shipments to Canada do not include any customs fees, duties,
fees, taxes, etc. If a shipment is returned due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking
charges incurred including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer.
Contact Susie Short Studio to request shipping options by Fed Ex or UPS.
Shipments to countries outside the US (other than Canada) will be calculated on an order-by-order basis at check out. Due to recent complications with deliveries
not arriving at their destination we highly recommend shipping with tracking. Tracking is only available using Global Express Shipping 3-5 Day Delivery. Cost is
approx. $46.95. We still offer International Priority Shipping (+/- $24.95) at the buyers risk as there is no tracking with this option. We can only confirm the date and
time your item was shipped via the customs label. Any other tracking is not available with Priority Shipping.
To calculate shipping charges add items to your shopping cart and fill in your country for an estimated charge. Complete the transaction only if you agree to pay the
shipping charges. I sincerely regret the necessity of this policy.
Contact Susie Short Studio to request International shipping options by Fed Ex or UPS.
NOTE: Shipping estimates will not include any customs fees, duties, taxes, etc. If a shipment is returned due to a refusal to pay the above fees when the package is
presented, the customer will be responsible for restocking charges incurred, including all customs and shipping fees to return the shipment, which will be
deducted from any refund to the customer.
All US orders include a delivery confirmation number that provides date and time of delivery or attempted delivery on First-Class Mail packages. Priority delivery
confirmation provides the date, zip code, and time your article was delivered.
PayPal includes this tracking information on the customer's account. If you use a credit card without having a PayPal account Susie Short Studio will be happy to
provide tracking information upon request.
Defective products or products that arrive damaged will be replaced at no cost to the customer.
All non-defective returns must be per approved by contacting Susie Short Studio and must be returned in their original condition and packaging.
You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for
international customers). Shipping fees are non-refundable.
In case of a non-defective return, customer is responsible for all shipping and insurance related expenses to respective return and may also be subject to a 15%
restocking fee. Restocking fee will be waived with a new purchase of equal or greater value.